Notification

Notice of System Improvement

This time, we are about to change the image authentication when logging in our company's homepage from the capture code to the slide authentication. If slide authentication does not work due to b...
Notification

Notice of Business Hours During Summer Holiday

Thank you very much for your always using BTCBOX service. During the period of Japanese Summer Holiday ( from 13th to 16th August 2018), BTCBOX's business hours will be as usual. Customers' re...
Notification

Notice of Closing Parts of Consultation Window

Following 3 consultation windows will be closed at August 14th, 2018 (Tuesday). ・ LINE ・ WeChat ・ WhatsApp We will collaborate promptly and precisely within our teams for the valuable com...
Notification

Notice: Temporary Maintenance of Ethereum (ETH) Wallet

The maintenance of ETH Wallet will be carried out during 0:00am ~ 2:00am on July 6th, 2018 (Friday) and during the maintenance time, deposit and withdrawal of ETH will be stopped. This maintenance...
Notification

Notice about Cooperation Services with BTCBOX’s API

Below is the introduction of new service related with BTCBOX’s API, corporation with Money Forward, Inc., known for automatic household account book or MF cloud service. ■Support of “visualiza...
Notification

Reports on virtual currency based on Foreign Exchange and Foreign Trade Law

Notification for Reports on virtual currency based on Foreign Exchange and Foreign Trade Law Under the Foreign Exchange and Foreign Trade Act (Act No. 228 of 1949, hereinafter referred to as "Fore...
Notification

Notification on resumption of Bitcoin Cash(BCH)deposit / withdrawal

Our company, by the influence of hard fork on BCH, have suspended the deposit and withdrawal of BCH from 10:00 pm 15th May 2018 to 6:00pm 21st May 2018. Besides, BCH deposit address have been chan...
Hardfork

Notification about the Bitcoin Cash(BCH) hard fork

Here is the notification about our policy on hard fork of Bitcoin Cash(BCH) scheduled for May 15, 2018. Our company, by the influence of hard fork, In the time period before or after applied for t...
Notification

Important Notice about Handling Fee Changes

Wearepleasedtoannouncethatwearegoingtochangethehandlingfeesasdescribedbelow,from17:00onthe19thofMarch2018. ・JapanseYenWithdrawalFeeUpto150,000JPY≧400JPY Morethan150,000JPY<750JPY ・TradingFee...
Notification

Notification about Services During New Year’s Holiday

We will stop our business hour from Dec 30th 2017 to Jan 3rd 2018 as belowTransaction: as usualJPY deposit/withdraw: stopCoin deposit/withdraw: as usualCustomer service: stopIdentity verification: st...