Notification about Deposit/Withdrawal Suspension and Change of Address

Thank you for always supporting and using BTCBOX

On November 21st 2020, we will carry out a cryptocurrency wallet update with the aim of strengthening our security even more. Accordingly,  we will suspend all cryptocurrency deposit and withdrawal transactions for the period as mentioned below.

Start of Deposit/Withdrawal Suspension Date: November 21st 2020 (JST)

Cryptocurrency Deposit and Withdrawal will be sequentially resumed as soon as the Update is carried out. Nevertheless, you can deposit Japanese Yen to your account and Trade cryptocurrency as usual.

We are very sorry for this inconvenience, but hope for your understanding and cooperation.


Due to the Wallet Update, all the customer’s deposit addresses will be changed to new addresses after November 21st. The old wallet or the former BTCBOX deposit address you registered  with other exchanges cannot be used, so please delete them. If in any case you make a deposit to the old address, you have to call our customer support.