About Business Hours During Golden Week

Thank you for your constant support.

We would like to announce that the company will suspend part of our services during golden week holidays for the period 2021 April 30th 〜 May 6th.

Service Operation Changes

Bank Transfer Deposit of Japanese yen

SBI Sumishin Net Bank：Sequential Reflection within 12 hours

Ion Bank：Not available from May 3rd to 5th

Direct deposit service is available 24 Hours as usual. Please click here for more information about handling fees and usage.

Withdrawal of Cryptocurrency

Sequentially Processed within 12 hours

In case of exceeding the volumes bellow, we will process your withdrawal from May 6th in sequential order.

BTC・・・ more than 5 BTC

BCH・・・ more than 100 BCH

LTC・・・ more than 100 LTC

ETH・・・more than 100 ETH

Withdrawal of Japanese Yen

Execute Bank Transfer by the following day

We will carry out the Bank transfer by the following day, however depending on the customer’s designated Bank Deposit process, the deposit may be made after 6th May. For more information, please confirm with your bank. Please note that after transfer processing, we cannot cancel the transfer.

For withdrawal of more than 10,000,000 Japanese Yen, we will process your withdrawal from May 6th in sequential order.

Enquiry

During the Golden Week period, both chat and email will be suspended. If you have any questions about our operation, please read here for guidance and assistance. If you have any emergency system complications, we will support you as usual.